Terms of use
In using any Devon & Cornwall Housing group website, you consent to the collection and use of information, and cookies by both us and our business partners, as detailed in our privacy policy.
Privacy policy
Our privacy policy sets out how Devon & Cornwall Housing group uses and protects any information that you give us when you use this, or any of our group websites.
Devon & Cornwall Housing group is committed to ensuring that your privacy is protected. If we ask you to provide information which can identify you when using this website, then we will only use it in accordance with this privacy statement.
We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from August 2011.
What we collect: We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to surveys and/or competitions
We will only require you to supply personal information that is necessary to supply the service or carry out the transaction you have requested, and we will label this with an asterisk (*). Other information requested, without an asterisk, will be optional.
What we do with the information we gather: We require this information to understand your needs and provide you with a better service.
We may also use your information to contact you for research purposes, if you have advised that you are happy for us to do so. We may contact you by email, phone, fax or mail, depending on the preference you have given.
Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies: A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
This website uses cookies to help you in your interactions with the site. Most cookies are session cookies, lasting only for the duration of your visit and are deleted when you close your browser. No personally-identifiable data is collected. Examples of the sort of information that is collected via session cookies are provided below. This list is not exhaustive:
- the last search term that you used within the site
- your preference in terms of accessible viewing options
- which page you are looking at within a multi-paged index of content, or search results.
Certain cookies are persistent, meaning that they last beyond your session, enabling an enhanced user-experience when you return to the site. An example of the use of persistent cookies includes the fact that you have voted in a poll, so that you are prevented from voting multiple times.
Google Analytics: This site uses Google Analytics to allow us to track how popular our site is and to record visitor trends over time. Google Analytics uses a cookie to help track which pages are accessed. The cookie contains no personally-identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from, and to track your page visits within the site.
Third-party content within our sites: From time to time, we may embed external content from third-party websites, for example Twitter or YouTube, within our websites. These external websites may utilise cookies and the privacy policy that will apply to such third-party content will be that published on the website of that third-party content provider.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites: Our websites contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information: You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the information that is marked with an asterisk (*), and only supply this essential information, leaving optional fields blank
- if you have previously agreed to us contacting you for customer surveying or resident involvement purposes, you may change your mind at any time by writing to or emailing us.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small administration fee will be payable. If you would like a copy of the information held on you please write to or email us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
